Refund & Return Policy
Effective Date: May 2026
At True Basis™, we value clarity, integrity, and customer experience. This policy outlines the terms related to physical products, digital products, coaching services, and programs purchased through True Basis.
Physical Products
This section applies to physical merchandise including apparel, journals, and other shipped products purchased through the True Basis Resilience Shop.
If there is an issue with your order, please contact us and we will work to help make it right.
Eligible physical products may be returned or exchanged within 14 days of delivery if the item is:
- unworn
- unused
- in original condition
- and returned with original packaging when possible
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Because many products are made to order, we are unable to guarantee exchanges for sizing issues. Please review sizing information carefully before purchasing.
To request support related to a physical order, contact:
or visit:
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:
- your order number
- photos of the item
- and a brief description of the issue
We will review the issue and work toward an appropriate resolution.
Digital Products
Due to the instant-access nature of digital products, all digital sales are final.
This includes but is not limited to:
- downloadable workbooks
- digital guides
- audio resources
- courses
- templates
- memberships
- and other digital materials
Coaching Programs & Services
Coaching services, workshops, speaking engagements, and group programs are non-refundable once access, scheduling, materials, or onboarding has been provided.
If you have questions before purchasing a program or service, we encourage you to contact us prior to enrollment.
Contact
For questions related to refunds, returns, or purchases, please contact:
or visit: